Frequently asked questions

GuestLetter is an innovative platform that uses AI to help (Airbnb) hosts and short rental property managers create beautifully designed, personalized PDF welcome books for their guests. Thanks to our advanced AI technology, your first welcome book can be generated in less than 1 minute! Our mission is to elevate the guest experience and make it easier for hosts to earn glowing 5-star reviews.

It’s incredibly simple:

  1. 1. Sign up and provide the Airbnb url of your property.
  • 2. Our AI instantly generates a fully customized welcome book tailored to your location and needs in less than 1 minute.
  • 3. Review, make any final edits, add a personal touch, and download your ready-to-share PDF.

Don't have an airbnb listing? No problem, then you tell us some basic information like the location, host name, house rules and we take care of the rest

Not at all! Our platform is user-friendly and provides pre-designed templates that are easy to customize. You can create a professional-looking welcome book in minutes.

While Guestletter is ideal for Airbnb hosts, it’s also perfect for anyone managing vacation rentals, boutique hotels, or guest houses.

Absolutely! You can log in at any time to make updates to your welcome book and download the revised version.

Additionally, you can edit your welcome book using PowerPoint, Google Slides (free), or Canva!

Yes! You can include your property’s logo, custom colors, and other branding elements to make the book uniquely yours.

By default, you’ll receive a 15-page welcome book. Our AI engine will generate the following pages for you in under one minute:
  • A welcome message.
  • Before your arrive, with suggestions for car rentals and roaming providers (esim)
  • House rules. 
  • property information.
  • Wi-Fi details.
  • Emergency contacts.
  • Local recommendations for supermarkets, including walk and drive time in minutes!
  • Local recommendations for restaurants, attractions, and tours.
  • Check-in and check-out instructions.
  • Personalized tips to make the guest's stay memorable.

It's incredibly easy to add, edit, or remove specific pages.

Yes, the PDF welcome books are optimized for all devices, including mobile phones, tablets, and desktops.

You can send the welcome book as an email attachment, share it via messaging apps, or share a PDF link in Airbnb.

As Guestletter is still in beta, you can explore our platform and create your first welcome book for free. In the future we might come with a small subscription fee to create unlimited welcome books and you will be able to choice different templates

GuestLetter is currently in BETA and supports only English at this time. However, we welcome properties from all around the world!

Thanks to our advanced AI technology, you can generate a complete, professional welcome book in under 1 minute. It’s quick, effortless, and ready to use immediately. Click here to start now.

Our dedicated support team is here to assist you. Reach out to us anytime at support@guestletter.com.

Happy guest, happy host! 

We are not live yet, please contact us for a demo.